Job Vacancies

Edco Digital Support Technician – Job specification



The successful candidate will be working as part of Edco’s Digital Support Team and will report directly to the CTO. The position involves a wide range of duties and responsibilities, specifically:

  • User admin across a number of Edco’s Digital Platforms
  • Providing over the phone, remote & occasional on-site support
  • Documenting customer service queries and support issues in a clear & concise manner
  • Performing feedback collection and analysis across a number of Edco’s digital platforms
  • Identifying service and app improvements to drive customer satisfaction and build on Edco’s Digital market share
  • Dealing with customer service queries including: registration and access issues
  • Managing the digital support phone line
  • Providing customers with product and service information
  • Assisting Sales Representatives with Digital in-school demonstrations
  • Preparing relevant reports
  • Undertake other relevant duties as assigned.



The successful candidate must:

  • Possess excellent communication and interpersonal skills and project a professional company image through phone, e-mail and on-site interaction
  • Be a positive, pleasant and flexible individual willing to be proactive and work on any given task until it’s completed
  • Have strong comprehension of emerging media and technologies
  • Be able to work under pressure & multi-task
  • Being a team player & a positive influence in the Digital Team



  • Previous experience working as part of a team
  • Previous experience working with a Help Desk
  • Possess a 3rd level degree (preferably in an IT related course)
  • Have strong mobile, tablet, PC & Mac troubleshooting and support experience
  • Full driving licence


Applications to:

Please note that only shortlisted candidates will be contacted.

Need Help?

Visit our FAQ section for help on a range of topics.  Alternatively contact us for further information.

Students' & Parents'

See our range of Teachers' Products

Get in touch

Phone : Contact Us
Fax : +353 1 4607 330

Job Vacancies

Book Sellers

Resource Centre

Pre-order your exam papers now!

Edco celebrating 100 years in Education
© 2022 The Educational Company of Ireland
  • Ballymount Road Walkinstown Dublin 12 Ireland
  • Phone: +353 1 4500611
  • Fax: +353 1 4500993
  • Email: