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Edco Digital Support Technician – Job specification

 

Responsibilities

The successful candidate will be working as part of Edco’s Digital Support Team and will report directly to the CTO. The position involves a wide range of duties and responsibilities, specifically:

  • User admin across a number of Edco’s Digital Platforms
  • Providing over the phone, remote & occasional on-site support
  • Documenting customer service queries and support issues in a clear & concise manner
  • Performing feedback collection and analysis across a number of Edco’s digital platforms
  • Identifying service and app improvements to drive customer satisfaction and build on Edco’s Digital market share
  • Dealing with customer service queries including: registration and access issues
  • Managing the digital support phone line
  • Providing customers with product and service information
  • Assisting Sales Representatives with Digital in-school demonstrations
  • Preparing relevant reports
  • Undertake other relevant duties as assigned.

 

Requirements

The successful candidate must:

  • Possess excellent communication and interpersonal skills and project a professional company image through phone, e-mail and on-site interaction
  • Be a positive, pleasant and flexible individual willing to be proactive and work on any given task until it’s completed
  • Have strong comprehension of emerging media and technologies
  • Be able to work under pressure & multi-task
  • Being a team player & a positive influence in the Digital Team

 

Desirable

  • Previous experience working as part of a team
  • Previous experience working with a Help Desk
  • Possess a 3rd level degree (preferably in an IT related course)
  • Have strong mobile, tablet, PC & Mac troubleshooting and support experience
  • Full driving licence

 

Applications to: jobs-digital@edcolearning.ie

Please note that only shortlisted candidates will be contacted.

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